Service Level Management in ATM Networks
نویسندگان
چکیده
Contractual relation between customers and telecommunications service providers are becoming increasingly complex, due largely to changes in the marketplace and growth in the number and complexity of services on offer. In order to guarantee a certain quality of offered service and in response to customer needs, some mechanisms of service level management must be applied. The service level management in telecommunication networks is made by a agreement, established during the service subscription, which is used by customers and service providers to control the service level. This paper introduces a service level management system, which can be applied to different telecommunication systems. Initially, an architecture for service level management is presented, including many aspects, from the creation of the service level contract, up to monitoring the service level. Moreover, it is presented a complete service level management system for ATM Networks, including contractual management and information gathering.
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